Specialty & Chronic Care Desk
Request pricing & sourcing help for regulated medicines
MedsMonk partners with licensed international pharmacies to source verified medicines, handle documentation, and manage door-to-door delivery across Southeast Asia.
- Regulated global sourcing
- Temperature-controlled shipping
- Prescription verification
What to prepare
- A valid prescription from your physician
- Preferred brand or generic alternative
- Required quantity and treatment duration
- Delivery country & receiving party details
Need urgent assistance? Call us at +63 952 488 3302.
How the MedsMonk access program works
Clinical validation
Our pharmacists review your prescription, contraindications, and eligibility for personal import.
Global sourcing
We reach out to our network of licensed manufacturers & distributors to confirm availability and lead time.
Quote & onboarding
You receive a landed-cost quotation covering procurement, cold-chain shipping, and customs clearance.
Delivery & support
Once confirmed, we coordinate dispatch, provide live tracking, and manage handover to your physician or patient.
Fast-track support
Prefer to speak with a coordinator? Our desk is available Monday–Saturday, 09:00–21:00 (GMT+8).
- WhatsApp: +63 952 488 3302
- Email: [email protected]
- Phone: +63 952 488 3302
Documents we accept
- Signed physician prescription
- Copy of patient ID or passport
- Hospital or clinic cover letter (optional)
- Import waiver (if required by local FDA)
Upload links are shared securely once your enquiry is logged.
Payment options
- Bank transfer (PH, SG, US)
- Major credit & debit cards
- Escrow via partner hospitals
- Corporate billing for institutions
All options include transparent invoices & tracking.
Tell us what you need
Provide as much detail as possible to help our clinical team fast-track your request.
Frequently asked questions
How long does sourcing typically take?
Most oncology and specialty medicines are fulfilled within 7–14 working days after payment and receipt of import permits. Ultra-rare therapies may take longer depending on manufacturer production slots.
Can you handle cold-chain and biologics?
Yes. We partner with WHO-GDP compliant courier networks that provide temperature loggers, phase-change packaging, and customs fast lanes for time-sensitive biologics.
Do you work with hospitals and physicians?
We routinely coordinate with hospital pharmacies and attending physicians to manage documentation, invoicing, and direct deliveries to medical facilities.