Order & Payment Policy
At MedsMonks.com, we aim to provide a seamless shopping experience for all our customers. Below are the key policies to guide your order process:
- Order Placement: Customers must select their items, add them to the cart, and complete the checkout process.
- Prescription & Required Documentation: A valid prescription and necessary documents must be provided to process your order.
- Payment Terms: Payments are processed securely via available payment methods, including credit/debit cards, bank transfers, and GCash.
- Payment Request: MedsMonks will not request payment at the time of order placement. Payments will be requested only after the order is confirmed via email or WhatsApp/Viber.
- Security: MedsMonks ensures that all personal and payment information is protected using industry-standard security protocols.
- Order Verification: Your order will be processed only after verifying the required details.
- Order Confirmation: After your order is placed, you will receive a confirmation email or message with the details of your order. Please review this carefully and contact us if any corrections are needed.
- Order Changes/Amendments: If you wish to modify your order (e.g., change quantities or items), please contact our support team within 24 hours of placing the order or before it is processed.
- Order Cancellation Policy: Orders can be canceled in accordance with our Cancellation Policy. Refer to our Cancellation Policy [link].
- Processing Time: Orders are usually processed within 1-2 business days after the required documentation is verified and payment is confirmed.
- Order Status Tracking: You can track the status of your order using the tracking number. Go to the "Order Details" section and find the tracking number associated with your order. You can also use the tracking number on the shipping partner's website or app to get real-time updates on your shipment.
- Incomplete or Invalid Documentation: If the provided prescription or required documents are incomplete or invalid, we will contact you to request corrections.
- Refunds for Payment Errors: In case of double payments or incorrect amounts, refunds will be issued to the original payment method within 7-10 business days.
- Payment Disputes: For payment disputes or chargebacks, please contact our support team with the relevant transaction details. We will resolve the issue within 5-7 business days.
Contact Information
For any Order & Payments questions or concerns, please reach out to our customer service team:
- Email: info@medsmonk.com
- WhatsApp/Viber: +63 952 488 3302